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Need help buying & securing your bitcoin?

Regardless of your understanding, size of investment or technical ability, we can help you with all your bitcoin needs.

Withdraw your private keys (bitcoin) from exchanges and into your own custody. Not your keys, not your coins.

 

 

 

HOW TO OWN BITCOIN?

1) Buy bitcoin (BTC)

We can help you with buying or selling bitcoin on an exchange, depositing or withdrawing to/from your bank account and troubleshooting any issues along the way while integrating InfoSec (cyber security) & OpSec (privacy) best practices.

2) Withdraw bitcoin to a software wallet

By leaving your bitcoin on insecure exchanges you risk losing them to hacks, theft & insolvency. Own your private keys by withdrawing them to a non-custodial desktop or mobile wallet while integrating InfoSec (cyber security) & OpSec (privacy) best practices.

3) Setup a Bitcoin hardware wallet

Use a dedicated secure device to minimise the risks associated with desktop and mobile operating systems. Increase your security without sacrificing convenience while integrating InfoSec (cyber security) & OpSec (privacy) best practices.

4) Design your own Bitcoin custody solution

For significant long-term investments we create unique bitcoin custody solutions including private key management, multisig wallets, counterparty risk mitigation and estate planning while integrating InfoSec (cyber security) & OpSec (privacy) best practices.

Need help with any of the above? DIY or Bitcoin Helpdesk

OUR
PODCAST

Invest in your own education before investing in bitcoin. Hosts Faris (economist) and Gordon (technologist), co-founders of CoinCompass Pty Ltd, make the complex world of Bitcoin simple by interviewing experts and translating key concepts for the Bitcoin beginner.

 

Search for “Bitcoin Basics” in any podcast app or subscribe via:

AUDIO: Amazon | Android | AppleCastboxGoogle | JioSaavn | Podchaser | Podcast Index | Spotify | Stitcher | Tunein

VIDEO: Bitchute | Youtube LBRYTokenTuber

MANUAL: Email | RSS

 

Got a question? RECORD IT and we will answer it on our next Q&A / AMA episode.

BITCOIN
HELPDESK

Please read before submitting the form:

  • Never ever provide anyone, even including us, with your private keys, passwords, PINs, recovery/seed phrase (12/24 words or home/work address. We take InfoSec (cyber security) and OpSec (privacy) extremely seriously and so should you.
  • Helpdesk (US $100 per hour): fill-in the form below to start the process. You only pay after we discuss how we can help you.
  • Bitcoin self-custody solution (quote): every solution is different based on your needs, size of investment and technical ability. Get started today.
  • I’m not sure if you can help me? Your question or issue may have already been answered or discussed in our FAQ, podcast, recommendations and/or Youtube guides. Fill-in the form anyway as we think we can help but if not we can at least point you in the right direction. 
We will reply within 48hrs but existing customers should use alternate contact methods for emergencies.

DIY
EDUCATION

Subscribe to our podcast and Youtube to get started but here are some specific videos series, tutorials & guides:

 

Visit our Bitcoin Helpdesk if you need any help whatsoever.

RECOMMENDATIONS

The following are not sponsors nor endorsements but products and services we use and therefore recommend. What is correct today might not be tomorrow so stay up-to-date by following our podcast, social media and Youtube.

BITCOIN:
SECURITY HYGIENE >>> videos

* affiliate links (we receive a small commission)

FREQUENTLY ASKED QUESTIONS

Our Bitcoin Helpdesk charges a flat fee of US $100 per hour. However, you do not pay this until we have discussed your needs, determined the best solution and given you a quote.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

Most cases involving wallets and exchanges can be completed within 1-2 hours. Of course this depends on the complexity of the task and your specific needs.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

Whether you are buying bitcoin for the first time or are an experienced trader, our Bitcoin Helpdesk has assisted many investors with:

  • buying or selling bitcoin on an exchange
  • withdrawing your bitcoin from an exchange to your own wallet
  • setting up a cold storage device (Bitcoin hardware wallet)
  • upgrading your InfoSec (cyber security) & OpSec (privacy) hygiene

and anything else whatsoever related to any Bitcoin product or service regardless of your understanding, size of investment or level of technical ability. Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

If you are purchasing or already have a significant amount of bitcoin, e.g. more than 1 BTC, we recommend an individualised Bitcoin custody solution. We take into account your: size of investment; time horizon; technological abilities; and design a solution to keep your bitcoin secure from external attackers as well as your own human error.

Each unique strategy integrates best practices for:

  • private key management
  • counterparty risk mitigation
  • estate planning
  • Infosec (cyber security)
  • Opsec (privacy)

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

No. We are not a brokerage firm as they will buy bitcoin for you but will charge you a large premium (up to 20%) for doing so every single time. We show you how and where to buy bitcoin yourself using the most secure wallets and competitive, private and liquid exchanges. Refer to our recommendations of Bitcoin products and services.

However, the most important step is not buying bitcoin but what you do after that. If you leave bitcoin on an exchange you do not own any because you are renting them. Withdraw your  bitcoin from the exchange ASAP so you can take full control (custody) of your investment.

Need help? Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

No and you do not want us to. Only you should be in control of your bitcoin (private keys). Why would you store your private safe in someone else’s house? We are always researching new technology and developments in bitcoin so please review our recommendations and feel free to ask any questions. Not your keys, not your bitcoin.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

Yes but we only recommend buying Bitcoin because other cryptocurrencies (altcoins) have higher volatility, less liquidity and a greater chance of becoming extinct. Trading and speculating in other coins is extremely risky but of course that is up to you. Have a listen to our many podcast episodes discussing altcoins.

Yes, absolutely. Our podcast and DIY Education explain how to safely buy and securely store your bitcoin. However, if you do need help both Faris & Gordon, who have been involved in Bitcoin for a cumulative 15 years, will be able to quickly and effectively support you in your Bitcoin journey.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

Yes. There are too many stories of people throwing away computers or resetting their smartphones and not backing up their bitcoin wallet (private keys). Those valuable bitcoin are now lost forever. We show you how to avoid this. Check out our DIY Education.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

No. Bitcoin is divisible up to eight decimal points, i.e. 0.00000001 BTC or 1 Satoshi. Checkout our many podcast episodes on the topic. We can show you how to buy as little as US $50 worth of bitcoin.

Fill-in our Bitcoin Helpdesk form to get started and we will provide you with a quote ASAP.

No. We have gone to great effort to make our services and costs as transparent as possible to meet your expectations. We want to receive as much constructive criticism as possible and we will do everything we can to ensure you are satisfied with our service. Please read testimonials from all our customers.

Refer to our full Terms & Conditions.

ABOUT
US

Faris and Gordon are co-hosts of Bitcoin Basics, co-founders of CoinCompass Pty Ltd and two long-term friends with a combined 40 years experience in finance, economics and information security.

 

We have produced over 130 podcast episodes, 20 video guides and helped many individuals and businesses take full custody of their bitcoin.

 

You can read more about us and follow our social media for more information.

TESTIMONIALS

Who we helped last:

 

“Both Gordon & Faris at Bitcoin Basics are not only incredibly knowledgeable in their field but also very helpful, patient and both share a genuine passion for helping people. Their podcast is both informative and digestible, mixed in with humour to make the usually heavy topic of finance very enjoyable, indeed!

I have had numerous conversations with Gordon and he has selflessly given up a lot of his time to help me my 21 million questions about bitcoin!!! Without their guidance I do not know what I would have done. Thank you both for all that you do for our crypto community.”

(Amelia: 01-JUN-2021)

 

Visit our Bitcoin Helpdesk if you need any help whatsoever.

MONTHLY
NEWSLETTER

Subscribe to our monthly newsletter and you will receive our Bitcoin Begins: A beginner’s guide to money, currency and Bitcoin 40-page eBook for free.

We will never share your details with any 3rd party. We take InfoSec (cyber security) and OpSec (privacy) as seriously as you.